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FAQ
Where are you located? Is the location accessible? Where do I park?
We are located inside TSMC Business Centre (159- 99 Scurfield Blvd) on the first floor. The building is wheelchair accessible.
There is free parking in the parking lot.
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Where do I wait for my appointment?
There are a few chairs in the lobby for you to wait. It is important to note that during the hours 9am -5pm the doors will be unlocked and you will be greeted by a receptionist. Any appointment past 5 pm it is recommended that you aim to arrive before 5 pm if you are wanting to wait in the lobby or you can wait in a vehicle or outside the building until you are brought to the appointment. There is a chance someone may be able to let you in after 5pm but it is not a guarantee.
You are welcome to a coffee and tea while you wait which the receptionist can serve you
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How long are sessions? Can I request a longer session?
Sessions booked in for an hour time slot. Sessions are aimed to be 50 minutes with 10 minutes for housekeeping purposes including rebooking and payment. Longer session requests need to be discussed with therapist and depend on availability. They can not be booked online.
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Will sessions be covered by my insurance plan? Do you direct bill?
It is important to note that every person’s insurance plan is different so it is important to contact your insurance provider to see what is needed for coverage. It is not a guarantee. Most clients tend to be successful in receiving coverage.
We do not direct bill to insurance companies. Clients are responsible for paying in session either with credit, debit or cash and after are responsible for submitting the therapist CCPA number provided in the invoice sent after the session.
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Can sessions be done virtually?
Yes, we offer in-person and virtual sessions set up through our secure clinic system Jane.
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I am a parent and want to do therapy but I find it hard to find childcare to attend therapy. Can I bring my child?
At New Story we aim to make therapy accessible to parents. You are welcome to bring your child. If they are really young they are welcome to sit in the session with you as long as you feel they will be too distracting to you during the session. If your child is older they are welcome to wait outside the office but it is to your comfort level as there is not a security guard in the office.
You are also welcome to try virtual sessions.
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What should I expect for my first session?
The first session's purpose is to gather information and for you to see if you feel comfortable with the therapist. At New Story, we believe in a strong therapeutic alliance to help guide someone through their journey. This can only be attained when you feel safe with your therapist.
The first session even though it is aimed towards gathering information does not mean the first session may not be therapeutic as talking about your history can be therapeutic.